Shipping & Returns
SaltMudé Policies
Shipping & Returns
Prepared with care. Delivered with intention.
Shipping
Getting your order to you.
Processing time
Orders are typically processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.
Delivery estimates
Standard U.S. shipping generally arrives within 3–5 business days after shipment. Please allow additional time during holidays or periods of increased order volume.
Tracking and support
If you experience any issues with your shipment or tracking, contact us at info@saltmude.com. We're here to help.
Returns & Exchanges
We review every request with care.
Unopened products
Unused and unopened products may be returned within 14 days of delivery. Items must be returned in their original condition and packaging.
Opened products
For hygiene and safety reasons, we're unable to accept returns on opened or used skincare. This is standard practice across the industry and it protects every customer who orders after you.
Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos. We'll make it right.
Return shipping
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. Original shipping fees are non-refundable.
Refund timing
Once your return is received and inspected, refunds are typically processed within 5–7 business days to the original payment method.
Starting a return
Email info@saltmude.com with your order number and reason for return, and our team will guide you through the process.
Need help?
Questions about shipping or returns?
Email info@saltmude.com — we respond within 24–48 business hours, Monday through Friday.
Contact usThank you for choosing SaltMudé.
We're honored to be part of your ritual.