FAQs
Frequently Asked Questions
General
Where are SaltMudé products made?
SaltMudé products are crafted in the United States using globally sourced ingredients and produced in partnership with trusted laboratories that meet high standards of quality and safety.
Are SaltMudé products cruelty-free?
Yes. SaltMudé is proudly cruelty-free. We do not test our finished products on animals.
What skin types are SaltMudé products suitable for?
Our formulations are designed to support most skin types. Because every skin journey is unique, we recommend patch testing before first use, especially for sensitive skin.
How soon will I see results?
Results vary depending on skin type and consistency of use. Many customers notice improvements in hydration, softness, and radiance within the first few weeks of regular use.
How do I choose the right ritual?
Our Reset & Renew foundation is designed to work together as a balanced ritual. If you have questions about product use, contact us at info@saltmude.com.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard U.S. shipping generally arrives within 3–5 business days after shipment.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
What if my package arrives damaged?
If your order arrives damaged or incorrect, please contact info@saltmude.com within 48 hours of delivery with your order number and photos of the item.
Returns & Exchanges
What is your return policy?
Unused and unopened products may be returned within 14 days of delivery. Returned items must be in their original condition.
Can I return an opened product?
For hygiene and safety reasons, we are unable to accept returns on opened or used products.
How do I start a return?
Email info@saltmude.com with your order number and reason for return, and our team will guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days to the original payment method.
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